Aaron Hook

This not mounting Seagate ST1000LM035 model drive came from a 1TB Seagate Expansion external hard drive. The reported issue from the repair shop in Wichita was that the drive sounded healthy, but the computer would not recognize it. The drive would not show up on any computer it was connected to. In this case, the problem was a firmware issue causing the behavior and I was able to get 100% of the data back, but these drives are particularly prone to failure and I wanted to discuss that a little more today. Rosewood Drives This model drive is a very popular model and is part of the Rosewood family of drives that Seagate started producing in 2016. Rosewood drives include models such as ST1000LM035, ST1000LM048, ST2000LM007, and ST1000LX015. These models are used in multiple external enclosures including drives by Maxtor, Lacie, and Seagate. Many of the Rugged Mini drives from Lacie actually have these Rosewood series drives inside. While the specs on these drives look good on paper, they seem to be very prone to … Read more

A gentleman called me from here in Hutch with an external Toshiba Canvio Basics external hard drive that was not showing up on his computer and needed to be recovered. He had initially bought it to a local computer repair shop, which had verified that it was the drive itself that was having an issue. The repair shop had recommended contacting us as an affordable data recovery option. The data on the drive included the only copy of baby pictures, so it was very important to get the data off the drive and backed up! After the client discussed options with his wife, they decided to have me work on the project and arranged for a local pickup. Not Showing Up Canvio Basics Recovery When data recovery is needed, trusting the recovery technician you are giving the drive to is very important. If you are looking to pay for the data to be recovered, it is almost always because the data itself has value. I have a whole page here on the site dedicated to … Read more

This hard drive with bad sectors came from a local neighbor here in Hutchinson, Kansas.  The customer reported that certain folders could not be accessed. They said if the folders were accessible (which was rare), then most of the files inside the folders would not open. They had tried many times to get the important data off the drive but were never able to get any of the data to transfer off the drive. The data was important enough to warrant data recovery, and no backup was available with the data on it. The most important type of data reported was photos, with the pictures that were inside the folders that would not respond as the most important of all. Western Digital Hard Drive Recovery The reported symptoms (certain folders and data not accessible) could be caused by corruption, an operating system issue on the computer, a permissions issue, an issue with the drive itself, or some kind of malware. It is unlikely for this type of issue to be heads or other issues requiring … Read more

A computer repair shop in Wichita had a client come in with a Western Digital My Passport drive that was not showing up on their computer anymore that ended up having stuck heads. When it was plugged into a computer, it would not mount and the computer would not even recognize the drive at all. They said if you listened carefully to the drive you could hear that it was not spinning up as it should, it was actually completely silent. The computer repair shop attempted to mount the drive on their shop computers to recover data, but the drive continued to light up but not show up on any machine. The data recovery software the repair shop tried also would not recognize the drive so they were not able to perform any recovery to get back the lost data. The repair shop has sent quite a few of their clients to me over the years, as they know I can offer an affordable data recovery solution, so they recommended the client bring their drive … Read more

I received this 500GB Seagate Momentus Thin drive that was making a beeping sound from a shop via our mail-in recovery service. The customer had brought their laptop in because it has stopped working, and the shop had removed the drive and found it was making a beeping noise instead of working normally. Beeping sound coming from Seagate The shop did try to get the drive to work by plugging it into a few different computers and seeing if their recovery software would recognize the drive. While this particular repair shop offers general computer repair and a little data recovery, they do not offer clean room data recovery. They suspected that this Seagate making a beeping sound likely would end up needing a clean room to complete the recovery project. This shop sends drives to us to complete affordable clean room recoveries for them, and we are pleased to help! We have a few programs available for shops that are looking to use us as their data recovery partner. Heads stuck on platter issue This … Read more