Toshiba MQ01UBD100 Recovery With USB Port Built In

Toshiba USB External Drive Recovery

USB on Board vs SATA In 2003 SATA was introduced. Since then, almost all drives have had a SATA interface. Most data recovery tools are designed to connect through the SATA connector, and every step of the recovery process usually involves plugging the computer in utilizing the SATA connector. Data Recovery For USB Drives There are some recovery tools that are designed to interface with the drives through the USB port, but some of the more advanced data recovery techniques still require a SATA connection. In cases like this, one of the first steps in the data recovery process is to find a donor board that is compatible with the drive but has a SATA port on it instead of a USB port. Finding a compatible board can be difficult, but after a few years I do have most of them ready for use. The process of switching the USB board for a SATA board can be a little time consuming, so these recoveries will fall under our Standard+ fee at least. Successful USB Drive … Read more

Buffalo Link Station NAS RAID from Wichita

2 drives connected to the PC-3000 data recovery tool

This Buffalo Link Station music server came to me from Wichita, Kansas. The external RAID drive had two hard drives inside. They were working together in a RAID 0 configuration, which meant half the data was on one drive, and half the data was on the other drive. For those keeping score at home, these are Samsung HD103UJ 1TB Drives. The drives themselves did not seem to be the issue as much as a problem with the Buffalo RAID controller. RAID 0 I remember when I first heard about RAID 0, I thought it filled up the first drive until it was full, then started using the second drive. Or maybe one file would be put on one drive, and another file on the second drive. But this is not how RAID 0 works. Stripe Info Basically, the controller of the RAID (in this case the Buffalo controller) is set with certain settings that dictate how much data goes on each drive. One of the easiest ways to think of it is the book analogy. … Read more

Seagate Rosewood Drive with Stuck Heads on Platter

Seagate drive open with a head visibly stuck on the top platter

This Seagate Rosewood drive was dropped and stopped working. The noise that was reported to be coming from the drive sounded like a stuck head (beeping in this case was reported). Stuck Heads Normally the heads inside a hard drive sit in an area called the “parking ramp”. Then when the drive starts to spin, the heads move over the platters and begin to read. If the heads don’t move over to the proper area during the shutdown process, they can become stuck on the platter’s surface. One of the common causes of stuck heads is the drive being dropped. The process for recovering a drive with stuck heads is to open the drive in a clean room, and use a specially made tool that separates the heads from the platter. Then swap the heads completely with a donor set, and recover the data. The risk when heads get stuck is that they can cause damage to the platter itself. Except for the parking area, the platter is not designed to come into contact with … Read more

A Toshiba Recovery MQ01ABD075 750GB Laptop Drive

Toshiba MQ01ABD075 750GB Laptop Drive

This Toshiba drive would spin up, but would not be recognized by any computer. When connected to the PC-3000 data recovery rig, the drive would ID itself but would not allow access to the data on the platters. A likely firmware issue on this Toshiba recovery This type of symptom is usually caused by a firmware issue on the drive. In this case the G-List had a lot of data present and could be corrupt. After clearing that firmware module I had access to the data on the platter! Doing a head test on the drive, I could see that Head 2 was weak. Imaging the data with a weak head Now that the data on the platters was accessible, I began the process of imaging all the sectors from this failing drive to a good drive. Because Head 2 was weak and slow, I imaged all the other heads first. Each head is in charge of its own data on the platters, so if a head is weak or slow you can get all … Read more

Western Digital My Passport Deleted File Recovery

Western Digital My Passport Drive

This was a perfect storm situation. This drive was connected to a computer with some important Excel files open. The My Passport drive was then physically disconnected without being ejected (and the Excel program was still open). When the drive was reconnected to the computer, the files were no longer visible on the drive. A local repair shop attempted a deleted file scan and they found evidence of 2 of the important excel files, but they wouldn’t open and appeared to be corrupted. These 2 files were of no use to the client. Recovering the deleted files from the My Passport drive The first step is always to image the drive with the important data on it, so that is what I completed first. In this case the drive tested good and there were no issues present, so the imaging went smoothly without a hitch. Once the drive was 100% imaged, I ran recovery software set to search for excel files on the drive. It took a couple recovery programs to get all that was … Read more

A Cruzer Glide Recovery: 16GB with Broken USB Connector

16GB Cruze Glide Recovery

Recovering Data from USB Thumb Drives USB drives like this Cruzer Glide model are very convenient to store data on temporarily for easy access. Having a backup is always important, but especially when you are storing the data on these little USB guys. The standard ExFat or Fat32 format they usually come reformatted in is notorious for getting corrupted due to being unplugged without being properly ejected or similar. But they are extremely convenient! They are so convenient that sometimes you can even forget they are plugged into your laptop when putting it away, until you need to access the data and realize the USB connector has broken off completely in the bottom of your backpack. Or they are left in your pocket and take a ride on splash mountain with your clothes. 16GB Cruzer Glide Recovery When looking at these USB thumb drives for recovery, the hope is that the data chip is intact and not cracked. When the data chip itself cracks, recovery is not possible. In this case, the 16GB Sandisk data … Read more

1TB Laptop Samsung Drive Recovered Fully

Samsung Laptop Hard Drive

I get a lot of clients that contact me to ask about my Lab Recovery service. Most have been told by another recovery professional that their drive requires a clean room in order to replace bad heads. In my experience, only about 15-20% of drives that come in require a clean room recovery. Most are recoverable under our Standard or Standard+ tiers. Samsung ST1000LM024 Recovery This drive belonged to a client who had been working with another recovery company for a while. They had been told that a drive with the symptoms this drive had would need a “head swap” to function again. Spin up, spin down drive symptom When plugged into power, the drive would spin up, seek for a while (sounds like light clicking), then spin back down. It would not be recognized by any computer at all. This Samsung drive came to me with 4 issues present: Bad sectors Weak heads Firmware corruption Partition corruption. The two main issues were the bad sectors present on the drive and the weak heads. Often … Read more