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Seagate Rosewood Drive with Stuck Heads on Platter

This Seagate Rosewood drive was dropped and stopped working. The noise that was reported to be coming from the drive sounded like a stuck head (beeping in this case was reported).

Stuck Heads

Normally the heads inside a hard drive sit in an area called the “parking ramp”. Then when the drive starts to spin the heads move over the platters and begin to read. If the heads don’t move over to the proper area during the shutdown process, they can become stuck on the platters service. One of the common causes of stuck heads is the drive being dropped.

The process for recovering a drive with stuck heads is to open the drive in a clean room, and use a specially made tool that separates the heads from the platter. Then swap the heads completely with a donor set, and recover the data.

The risk when heads get stuck is that they can cause damage to the platter itself. Except for the parking area, the platter is not designed to come into contact with the heads. Normally the heads float above the platter as the platter spins at over 5000 revolutions per minute. If the heads come into contact with the platter the chance of scratching is high.

Recovering Data From Seagate with Stuck Head

In this case the head was so stuck on the platter, then instead of lifting off with the head assembly, the head literally stuck to the platter! In this case there were no scratches on the platters from the heads getting stuck, and I was able to get the head off the platter without causing any additional scratches.

Once the old head assembly was removed, I installed a replacement head stack and completed all the work to get them working with the drive as they should. Imaging went smoothly and 100% of the sectors were recovered from this drive. The client seemed very please that all their important data was rescued from this dropped Seagate drive.

Data Recovery Successful!

This particular recovery took a few days to complete and get back to the client. The donor part was readily available on this one, but sometimes the wait time for donor parts can be a week or two. Due to needing internal parts replacement, this recovery fell under our Lab Restoration recovery tier.

If you would like me to work on your recovery project, please feel free to contact us or fill our our contact form below. Thanks for reading!

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