This drive came from a photographers laptop that was used to store professional photos. A shop in McPherson said the client brought the computer in with the issue description of not booting with a slight beeping sound. The shop found that the computer was not recognizing the internal drive, and they could hear a slight beep from where the hard drive is connected.
They referred the customer to us so we could get the data off the beeping internal drive. I drove over to Inman to pickup the drive, and opened it right away in the clean room to do a visual inspection. My hunch was proved correct, the heads were stuck on the platter.
Heads getting stuck on the platter is a pretty common issue with this particular model drive. Basically instead of the heads moving to the dedicated “parking” area, they get stuck on the part of the platter that stores data and will not let the platter spin when power is applied.
The beeping sound is the drive trying to spin the platters with the motor and not being able to. You can find YouTube videos showing how to just open the drive and wiggle the heads so they move again… but please don’t do this with a drive that has important data on it. It is important to complete the work as safely as possible, without risking scratching the platters or introducing dust and debris outside of a clean room environment.
I was able to use our clean room, the tool designed to safely lift the heads off the platters, and a steady hand to get the heads over to their proper parking area. Inspecting the heads under a microscope showed no damage, and the platter looked good as well!
Powering on the drive was successful and using the PC-3000 I was able to complete a heads test and start imaging the drive. I was able to get 100% of the data from the drive and the client was very pleased to have their photos back safe and sound.
If you need data off a malfunctioning drive, please fill out my quick quote form and I will get back to you on what I believe needs to be done to get your data back safely.
We offer data recovery locally including working with you to pickup and drop-off the drive, and we also offer data recovery nationwide through our mail-in service.