Computer Doesn’t Recognize Seagate ST2000DM001 After Power Damage

Seagate ST2000DM001 2TB Desktop Drive Back

This Seagate ST2000DM001 2TB Desktop Drive came from a shop locally here in Wichita. Their client had reported the drive no longer would be recognized by any computer, and the shop verified this was the case by attaching it to one of their test machines. Once I received the drive, I completed a visual inspection. I found damage on the power port that was the likely culprit of the no power issue. I had a donor board in stock so I was able to swap out the PCB and swap over the ROM chip. Once the PCB and ROM chip swap was complete, I connected the drive to the PC-3000 and completed all the standard procedures to prepare the drive for imaging. Since the drive was now spinning up and reading properly, I was confident the issue had been addressed, but you should still complete the imaging process before moving onto the data transfer stage. The imaging process completed with very few bad sectors being found, and I was able to transfer 100% of the … Read more

Laptop Seagate Drive Making Clicking Sounds

Seagate ST9500325AS 500GB

This 2.5 inch Seagate ST9500325AS 500GB Momentus drive came to me with the symptoms of spinning up, clicking fast, then spinning back down. The search sound between the clicks was reported to sound scratchy. The client was a small business in Wichita that was referred to us by a local computer repair shop. I opened the drive for an inspection inside my cleanroom environment and found no signs of scratches on the platters. The heads also looked good under my microscope. I re-assembled the drive and attempted some firmware fixes to verify what was causing the clicking and spin down issue. None of the firmware fixes worked, so I went ahead and ordered a donor drive to replace the head stack. Once the donor parts arrived I opened the drive again and completed a platter swap. When testing after the procedure, the drive was spinning up, then spinning down, but with different sounds than before. I went ahead and imported the donor head adaptives, retested, and boom! Got LBA access and all data was accessible. … Read more

Files Stored on My Passport Not Accessible

WD40NMZW My Passport For Mac

This 4TB My Passport drive was shipped in from sunny Burbank in Southern California. The reported issue with the drive is that the data was not accessible to the user on any computer. When plugged in, the computer would not recognize the drive at all, or would ask if they wanted to format the drive for use. This drive had important data on it, so formatting for use was out of the question. If you have important data on a drive and your computer asks you if you would like to format the drive, always say no! The first step with a drive like this is to diagnose it for any hardware-based issues. In this case the drive tested as good as far as heads reading properly and sectors responding as they should. The next step is to prepare the drive in the PC-3000 for imaging, then image the drive fully. You always want to work with an image of the drive when you start doing a logical recovery. Once the drive was fully imaged … Read more

Western Digital Drive spins up, makes some weird noises, then spins back down.

Western Digital WD3200AAKS Top

This Western Digital WD3200AAKS 320GB drive came in from a lawyer in Goddard whos secretary’s computer stopped working. The drive was the main drive inside the computer and held important data as well as the operating system and programs the firm needed to run smoothly. The issue was reported as the drive making weird noises and not showing up on any computer. Most computer repair shops will listen to a drive like this and automatically think it has an internal problem of some kind. It sounds like a motor issue or some other major issue requiring a platter swap or similar. Once the drive was dropped off, I started with an inspection and found that everything looked good on the inside. With this model drive, sometimes this behavior is actually due to a problem with the PCB rather than something internal to the drive. I had a compatible donor PCB in stock (I try to keep as many parts as possible in stock), and swapped the original PCB for the donor PCB. Moving the ROM … Read more

Toshiba DT01ACA200 2TB Drive Not Working After Power Outage

Toshiba DT01ACA200 2TB Drive

This 2TB Toshiba drive came from a local small business that creates custom T-Shirts. The drive had stopped responding after a power outage that occurred at the business location. For those keeping track at home, this was a Toshiba DT01ACA200 model drive. I generally find Toshiba 3.5” drives like this one to be fairly robust. The small business owner had brought the drive to a computer repair shop in Wichita, who verified the issue and recommended that she call us directly for data recovery. While some computer repair shops are able to provide data recovery services, I believe the best computer repair shops know their limits and send drives to dedicated recovery labs when needed. We were able to recover 100% of the files so the small business owner could get everything running smoothly again. As a small business owner myself I truly understand how important it is to get up and running quickly after a piece of equipment fails. If you have a failed drive that is mission critical to your business and you … Read more

Computer would not recognize the Intel SSD Pro 2500 360GB after it just stopped working.

Intel SSD Pro Drive

A computer repair shop in Wichita referred a client to us who had an older Intel SSD Pro drive. The customer had brought a laptop into the shop because it was no longer fully booting and reported that it had just stopped working randomly. Once the repair shop had narrowed the issue down to the drive itself, they attempted to get the data off the drive by connecting it to another machine and using software-based tools. They were not able to get any data from the drive, so they recommended for the customer to contact us to see if we could help recover this Intel SSD. In this case the SSD had stopped working because of sectors going bad in just the wrong spots in the drive (often times referred to as Bad Blocks). Once I had access to the sectors, I was able to image 99.9999% of the drive and get all the important data back for the client. If you have a drive that you need to get the data recovered from, please … Read more

HGST HTS545050A7E362 and Mac Hard Drive Hitachi HTS545050B9SA02 Recovered

Mac Time Machine Drive 1 2

A lot of the recoveries I get locally are referrals from shops around Kansas. Many people don’t know what the problem is with their computer until a repair shop takes a look and lets them know it is their hard drive and they need data recovery. These drives were for a customer in McPherson that was recommended to me by a local computer repair shop. Their 2010 Mac mini had stopped booting fully and when the Time Machine backup was checked it was found it was not working properly as well! The customer requested that the data be recovered from the Mac Mini drive as well as the Time Machine Drive. The MacMini drive was a Hitachi HTS545050B9SA02 that could not be accessed by the shop when they attempted to mount the drive for data recovery. I found the main problem with this drive was sectors not responding in the catalog file area as well as the firmware area of the drive. Once I cleared the firmware issues I was able to image the drive … Read more

Seagate 1TB Expansion External Hard Drive Model ST1000LM035 Not Mounting

ST1000LM035 Rosewood Seagate

This Seagate ST1000LM035 model drive came from a 1TB Seagate Expansion external hard drive. The reported issue from the repair shop in Wichita was that the drive sounded healthy, but the computer would not recognize it. The drive would not show up on any computer it was connected to. In this case, the problem was a firmware issue causing the behavior and I was able to get 100% of the data back, but these drives are particularly prone to failure and I wanted to discuss that a little more today. This model drive is a very popular model and is part of the Rosewood family of drives that Seagate started producing in 2016. Rosewood drives include models such as ST1000LM035, ST1000LM048 , ST2000LM007, and ST1000LX015. These models are used in multiple external enclosures including drives by Maxtor, Lacie, and Seagate. Many of the Rugged Mini drives from Lacie actually have these Rosewood series drives inside. While the specs on these drives look good on paper, they seem to be very prone to failure (and the … Read more

Toshiba Canvio Basics 1TB MQ01UBD100 Not Showing Up

MQ01UBD100 Hard Drive Canvio Basics

A gentleman called me from here in Hutch with an external Toshiba Canvio Basics external hard drive that had failed and needed to be recovered. It was not showing up on his computer, and when he brought it to a local computer repair shop, they verified that it was the drive itself that was having an issue. The data on the drive included the only copy of baby pictures, so it was very important to get the data off the drive and backed up! After he discussed options with his wife, they decided to have me work on the project and arranged for a local pickup. When a data recovery is needed, trusting the recovery technician you are giving the drive to is very important. If you are looking to pay for the data to be recovered, it is almost always because the data itself has value. I have a whole page here on the site dedicated to what you should think about when you are looking for a data recovery. The very first item … Read more

This 2TB Western Digital Hard Drive Had Bad Sectors.

2TB Western Digital 3.5 inch drive

This drive came from a local neighbor here in Hutchinson, Kansas.  The customer reported that certain folders could not be accessed and that if they did load often the files inside the folders would not open. The data was important enough to warrant data recovery, and no backup was available with the data on it. For those keeping score at home, this was a Western Digital 2TB desktop-sized drive with model number WD20EARS. The reported symptoms (certain folders and data not accessible) could be caused by corruption, an operating system issue on the computer, a permissions issue, an issue with the drive itself, or some kind of malware. The first step was to image as much of the drive as possible, and it was during this step that I discovered the folders he was having trouble accessing were saved on portions of the drive with unreadable sectors. Unreadable sectors (also known as bad sectors) on a drive can cause all kinds of symptoms including clicking! In this case it would just mean the computer would … Read more