This was a mail-in recovery that we received after another recovery company had failed to recover the needed data. The previous recovery company said they were not able to get anything from the drive and gave it back to the client. The client in this case was a computer repair shop that had heard about us and decided to give us a try!
It came in as spinning, but not being recognized on a computer. Connected to the PC-3000 it initialized properly and gave the correct drive ID. Doing a heads test showed that there was a weak head that was causing the access to the data to be extremely slow or even not possible for some of the drive.
I recommended to the customer that we complete a head swap to get a set of working heads in the drive then recover the data. The client approved and I completed the head swap without issue. Donor heads tested good and I was able to recover 100% of the data on the drive without issue.
I have a page that I talk about some things to think about when you are considering getting data recovery, and one of the main things to consider is who will be working on your drive. This recovery was not particularly difficult, and yet a large, well known data recovery company returned the drive as not recoverable to the client. It could be that a newer tech was working on the drive who didn’t know the needed information to complete the recovery successfully, or some other issue. But the moral here is to pick what recovery company you send your drive to carefully.
I try to be completely upfront and honest about the recoveries I can’t complete. It is rare, but some drives are just beyond my expertise. When this happens I do not say “the drive is unrecoverable”, I say that I am not able to recover the data and why it might be possible for somebody else to recover it. If I know of a recovery technician that might be able to help I recommend them.
If you would like me to get the data back off your drive, please fill out my request a quote form. This allows me to see what sort of issue you have and let you know what I recommend for getting the data back.