A lot of the recoveries I get locally are referrals from shops around Kansas. Many people don’t know what the problem is with their computer until a repair shop takes a look and lets them know it is their hard drive and they need data recovery. These drives were for a customer in McPherson that was recommended to me by a local computer repair shop. Their 2010 Mac mini had stopped booting fully and when the Time Machine backup was checked it was found it was not working properly as well!
The customer requested that the data be recovered from the Mac Mini drive as well as the Time Machine Drive. The MacMini drive was a Hitachi HTS545050B9SA02 that could not be accessed by the shop when they attempted to mount the drive for data recovery. I found the main problem with this drive was sectors not responding in the catalog file area as well as the firmware area of the drive. Once I cleared the firmware issues I was able to image the drive and get back 99.9999% of the sectors.
Once the imaging was complete, running data recovery software brought back all the folder structure and the recovered data was moved over to the new external drive.
The drive the customer had been using for Time Machine was an HGST HTS545050A7E362 model drive. This one also had bad sectors as the main problem! Because it is a Time Machine drive, recovering the data fully so that Time Machine can continue to be used is a little trickier. I cover the process in a bit more detail in this blog post about a Seagate Time Machine drive that was making a buzz sound, but basically it is important to image the drive, then use a program like Disk Warrior to mount the volume, then use a program like SuperDuper to clone the data to a new external drive.
In this case I was able to get all the data imaged, and the DiskWarrior + SuperDuper combination did the trick to get all the data transferred to the new drive in a Time Machine usable form.
I worked in a Mac shop for a while years ago, so I am very confident working with Mac drives. If you have a Time Machine backup drive, or a Mac that you need the data recovered from, please fill out my recovery quote form and I will get back to you right away on how I can help.