Drive Completely Dead After Being Dropped

This Toshiba drive was dropped and stopped working immediately after the drop. The drive was first brought to a computer repair shop that diagnosed it as having internal issues and needing a clean room. The shop recommended the customer contact us and after discussing the project they decided to drop it off for our cleanroom lab recovery service.

The first step with a dropped drive is to open it up and take a look at it in the cleanroom environment. In this case I could see that the spindle was bent and causing the platters to not spin at all. The best way to move forward with this type of issue is to complete what is called a platter swap.

A platter swap is when you take the platters from the drive you are recovering, and put them into a donor drive. There are a lot of things you need to pay attention to and know when you are doing a platter swap, so I really don’t recommend trying it on your own until you have practiced at least a couple dozen times on practice drives.

In this case I had a donor that was compatible with the platters, and I was able to successfully complete the platter swap. After imaging 100% of the sectors, I did a recovery scan and found the data on the drive that was needed! This type of recovery would often times be quoted in the thousands of dollars by a lot of the big recovery companies, but I am able to complete these recoveries under our Lab flat rate pricing. We are one of the few companies that offers flat rate lab data recovery.

Drives that have been dropped often times require additional knowledge and expertise to recover. If you have a drive that has been dropped and you need the data recovered from it, please give me a call to discuss the issue or submit this quick form for a quote. I look forward to working with you on your recovery project.