This was a perfect storm situation. This drive was connected to a computer with some important Excel files open. The My Passport drive was then physically disconnected without being ejected (and the Excel program was still open). When the drive was reconnected to the computer, the files were no longer visible on the drive.
A local repair shop attempted a deleted file scan and they found evidence of 2 of the important excel files, but they wouldn’t open and appeared to be corrupted. These 2 files were of no use to the client.
Recovering the deleted files from the My Passport drive
The first step is always to image the drive with the important data on it, so that is what I completed first. In this case the drive tested good and there were no issues present, so the imaging went smoothly without a hitch.
Once the drive was 100% imaged, I ran recovery software set to search for excel files on the drive. It took a couple recovery programs to get all that was possible, but I was able to recover the important data for the client on this one!
Deleted file recovery is often described as “just run a recovery program and that is all you can possibly get”, but in my experience it does help to have multiple recovery programs setup correctly to get the best results.
I have found that there are certain recovery programs that are better at certain file types than others. I have also found that some recovery programs are better with certain formats that others. Take advantage of the years of data recovery experience I have by having me help you get your deleted files back.
Our deleted file recovery price is $99. If you would like me to help you recover your important data, please fill out our form and we will get back to you ASAP.